Are you easily persuaded by people who act like they know what it is they are talking about? Do you think that sales people want to be your real friend?
They have arrived at your door because you called for them. Roofing sales people believe this is their big opportunity to sell you on the idea of you needing a new roof. At the very least, they arrive knowing you want their services.
Roofing salespeople have a tough job. They have to persuade you to spend an extremely large sum of cash with them for the purchase of a new roof so they can stay in business. A daunting task when you are faced with the real costs that were not expected. They know this and they know you must have a good roof so you can protect your belongings.
Do not be persuaded by the friendly smile or the confident tone. This is a business transaction, a contract so don't let possible friendships blur your vision of what needs to take place here. If they didn't know you when they pulled up to bid your roof, then they will not remember you when they complete the roofing project and leave. That is if they gave you a good job and you don't have to call then back.
At the start, you will be on the little end of the deal because you called for help with your roof. It is important to control the conversation and stick to the matter at hand. Do not get caught up in small talk about anything but your roof or about their company and their capabilities. You need to know a brief history about them, about their company, about their intentions and write all of this down so you can double check it all later. You should
explain the roofing problem you are having and then pay close attention to how well they are listening to you. They should immediately start by verifying your roof problem, seeking a solution and discussing with you all the options you should consider regarding your roofing needs. These should include solutions to your immediate needs; and if they are good, they should reveal the long range concerns that you should know about your roof.
Try to get them to talk a little more about the technical aspects of your roof, its problems, and the processes that they would use with your roof project. This is important for you so you can get a sense of their skill levels and if they are a quality oriented company that is worth your consideration.
We would be glad to provide you with a pre-inspection and discuss your roofing problem as well as what you should then hear from the roofing sales person that arrives at your door.
Remember, they are there to sell you something. Will it be a repair that will suffice your needs or a beautifully done new roof? Or, will they be selling you a chance to take your money, leaving you with more problems than your roof started with? You are the only one with your best interests at heart; everything else is a business deal. Allow us to help by keeping it professional.